For the (Juniper) record

Entry #748
Sunday, October 5, 2008

I have had a months-long, ongoing issue with this Juniper account. I would like clear answers to these questions:

1. Do I have an open credit card account with Juniper?

2. Is the credit card account attached to my name, the account ending in 0618, an open account?

3. If I have an open credit card account with Juniper, will Juniper please mail me a credit card?

4. In the past six months, Juniper has consistently refused to issue me a new card or new account without a new credit application from me, which I have steadfastly refused. If I do not have an open credit card account with Juniper, who opened the new account (ending in 0618) in my name in July or August 2008?

5. Do you have record of my September 17, 2008 customer service inquiry, in which a Juniper Bank fraud representative claimed that he was going to clear the "VIP card" charges from my card (and perhaps get rid of the account under my name for which I did not apply)?

6. If I signed up for "VIP card status" on your site by clicking a button -- and not entering any personally identifying information -- but I did not have an open account with Juniper, is it standard policy to issue me a new credit card, charge $49 for an annual "VIP card status" service, then immediately cancel the card (refusing me the annual service for which my non-existant account was charged)?

7. Does Juniper believe I owe the $49 charge on this account, which again, I did not authorize the creation of?

8. Does Juniper believe I owe the $25 late fee on this account?

Thanks for your help. The more clear answers I get to these questions, the better. As mentioned before, I have been dealing with this (completely ridiculous, and I believe illegal) problem for six months. I have given Juniper ample time to correct their errors, or at least tell me the truth. At this point, given Juniper's repeated erroneous, ignored or forgotten action, plus my concern that Juniper intends to negatively affect my credit report and credit score, in short order I plan to file a complaint with and involve the Washington State Attorney General's Office. I believe your actions at this point constitute either negligence or, more fearfully, internal policy that violates federal law.

Comment on this entry